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Resources
A library of information and advice to assist you in improving your job performance.
Workshop: User involvement raises conflicts
By Elaine Willis, Third Sector, 25 June 2008
How do you juggle service users' input with the needs of your organisation?
Most service management requires the involvement of service users. The purpose of it varies from improving the delivery of services to representing the views of specific users, providing peer support or, more cynically, enabling managers to say they have consulted, whether or not they act on the views received. Third...
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