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Resources
A library of information and advice to assist you in improving your job performance.
HR Clinic: Managing staff in the firing line
By John Burnell, Third Sector, 20 August 2008
How should I deal with a staff member who seems great, but has been the subject of complaints from several clients?
Seems great to whom? Not your clients, who have raised their concerns with you. Sometimes people behave very differently in different circumstances. Work by management theorist Meredith Belbin and others shows that individuals can play a number of different roles in teams. This suggests that personality, which drives behaviour, is...
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